We are happy to offer personalised skincare and product advice. Simply send us your question to email@example.com or via contact form on our website.
We are meticulous in selecting and sourcing ingredients for our products. Our first considerations, always, are the health and safety of our customers and the welfare of the natural environment. Our primary objective is to ensure that our range is formulated using only the safest ingredients of the highest quality.
Accordingly, all ingredients utilised in Deerieo formulations are extensively researched with respect to their safety, stability and efficacy. This procedure also verifies that ingredients are of vegan origin and have not been tested on animals.
In addition, our products are tested for safety during the development process and pass a Product Safety Assessment, conducted by an independent qualified laboratory.
Preservatives are a necessary part of water-containing personal care products. Effective preservation is crucial to the safety, performance and longevity of cosmetics.
We include ECOCERT and COSMOS approved natural preservative because we use many botanical ingredients which otherwise would spoil before you could use the product. This preservative is safe and used in the smallest amount necessary, hence will not irritate even sensitive skin
Some Deerieo products contain essential oils, selected for the benefits they can offer the skin.
Essential oils are complex mixtures, and a number of naturally occurring compounds found in essential oils are classified as allergens according to European Union cosmetic regulation.
The presence of any allergens within a product is clearly labelled, forming part of the ingredient list.
When formulating our products we take careful note of essential oils safety guidelines issued by the International Fragrance Association (IFRA), ensuring the levels of all essential oils we use, and therefore the allergens they may contain, fall below the limits recommended by IFRA.
All Deerieo products are safe to use during pregnancy except leave-on products containing essential oils: the Veil Cleansing Balm (Berry Clean balm is a safe alternative) and Selkie hand and body lotion. We also advise using Aurora oil serum sparingly (2-3 times a week) during pregnancy due to the high concentration of active ingredients.
All our products are designed with sensitive skin in mind and safety assessed by the independent qualified laboratory. However, if you are trying any of our products for the first time we recommend doing a patch test on a small area behind your ears or the inner side of your arm.
To do a patch test apply a small amount of product to one of those areas and allow twenty four hours to assess your skin's response. If you find there is no reaction, repeat the process. Again, allow twenty four hours for assessment. If neither of these tests result in adverse reaction, apply a small amount of your product to your face.
Of course! Click “Add Order Note” in your shopping cart and leave a message for the gift recipient. We will handwrite it on your behalf on a beautiful Deerieo branded card.
If your order has not been processed and you wish to cancel or amend your order, please email us at firstname.lastname@example.org as soon as possible. If your order has been shipped, you may return it if it meets our Returns and Refunds Policy requirements.
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please see our Returns and Refunds Policy for details.
Our goal is to minimise packaging waste, so we don’t offer samples by default. Some of our products are available in discovery size so you can trial them prior to buying a full size. However, we like to make our customers happy, so we sometimes include a small surprise to some orders at our discretion.
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. Please note you are responsible for paying import duties in your country, if such apply.
We ship all orders within 48 hours and you need to add a Royal Mail aimed delivery time frame on top. Delivery time frame depends on the service you chose and will be provided at checkout. You can also preview them HERE.
We ship all orders with Royal Mail.
We offer tracked delivery on overseas orders. Your tracking number will be emailed to you when your order has been dispatched, accompanied by a link to the appropriate tracking page.
If an item has been damaged in transit, Deerieo will provide you with a replacement or a full refund. Please contact us with your order details and an accompanying photo of the damaged item.
The security of your personal and credit card information is paramount to Deerieo and we use secure and renowned payment gateways for payment processing.
Our website is encrypted with Secure Sockets Layer (SSL) certificates, which creates a secure transaction area. You can be sure that you have entered a secure area as a small padlock symbol will appear in the address bar of your browser.
We also have secure firewall systems and daily scanning in place, to ensure that any attempted intrusions are swiftly identified.
We accept Visa, Mastercard, Maestro, American Express, Paypal, Apple Pay, Shop Pay, Google Pay and Clearpay.
Clearpay is a third-party payment provider that allows you to buy now and pay off your purchase in four fortnightly interest-free instalments. Find out more about Clearpay HERE.
If your order value is above £10, you can pay in four interest-free instalments using Clearpay platform. You will be able to choose Clearpay at the Payment section of your shopping cart.
We'll be happy to assist you! Simply email your question to email@example.com or use the contact form on our website.